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FootHouse is a modern GDPR compliant Podiatry & Biomechanics clinic based in Folkestone, Kent -Providing Foot Pain Releif since 1999. We offer Simple nail cut & file , Nail surgery for ingorwn nails, Running Gait Analysis and Orthotics - Insoles that change forces through the foot, to achieve Improved Mobility, Performance and Pain Relief. 

In order to provide the best service we need to collect certain information. It is also important for us to and comply with Laws and local guideline and to keep your information safe , Please read the following information on how, why , what and how we store information. Thank you . 

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information?

When you conduct a transaction, such as sign up to our blog or fill out the contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated  only.


Why do we collect your personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support regarding your foot pain;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also store our customers details within our practice manager (Diary) on a secure remote server. Our online practice manager is called Practice Pal. 

How we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company and the services we provide, or as otherwise necessary to contact you regarding our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. To opt out please email, or send us a letter to FootHouse Podiatry , 2 Cheriton High Street, Folketone, Kent, CT19 4ER, and please enclose your reason for opting out. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Details

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: FootHouse Podiaty and Biomechanics, 2 Cheriton High Street, Folkestone, CT19 4ER.

FootHouse Privacy Policy

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